I enabled One Verizon ID so that I could use my mobile login to access both my mobile and home/Fios accounts. This was successfully linked until 2 days ago. Now when I log in, it is showing an inactive Fios account that was attached to a cancelled order. They did not unlink the one Verizon ID so the mobile account is connected to the inactive Fios account instead. Fios customer service claims they cannot unlink/disable One Verizon ID and I get transferred to mobile. Mobile then says they can't do it because it is a Fios thing. I've gone to tech support and they told me to open a ticket in the app which I also can't find the option to do. I still have the issue of a mobile account linked to a dead Fios account and a live Fios account on its own.
I have been transferred via the chat 3 times and via call 8 times with no luck. So the question for the community, has anyone been able to disable a One Verizon ID? What is the secret word we need to say on the phone? I saw an old post that it took someone 6 months, but they did not say how it got fixed. I feel like Verizon is scamming me by refusing to disable the original shared accounts so we can link them correctly.
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