Since my phone line was activated, I have been unable to access all phone management features through MyVerizon. When viewing the phone management page, I cannot access the following features: Voicemail, Call History, Call Features, Block Outgoing Int'l calls, Backup number, or international calling usage. There is a big orange box under all of these areas that reads "We encountered an error while processing your request. Please try again later." When I try to access via the MyFios app, these functions do not load either and the error says "We are unable to process your request." I have tried different browsers, and uninstalled the app, but the issues persist - this is not an issue with the website or app but I believe an issue with my account. My voicemail works, but only if I call it through the phone. I cannot access it through any online service, nor any other phone management function.
I have attempted three different support requests to address this: A chat request, where the agent disconnected the chat after a long period of "researching" the issue. An agent call, where the agent told me to submit feedback via the MyFios app, which I did, but I know that will not help in addressing my specific issue. The last was an agent call where I got a repair ticket number, but he marked it as resolved yet insisted that it would be sent to the "network team" to research my issue and resolve it, but I do not believe that. The ticket is resolved, and he was unable to provide me a ticket number in an unresolved state, nor was he able to tell me what he was doing beyond putting a "note" in the ticket.
I see other posts with the same exact issue but no resolution in the forum post:
I'm disappointed that this has taken three different support calls and I am no closer to utilizing these features.*
* I cut and pasted another users post since this is the exact same issue I am having!
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