Unable to Redeem Giftcards

I was provided $100 Verizon giftcards as a promotion for signing up for fios Internet. I received emails when the giftcards were available to redeem. The giftcards appear on my account but the redeem links do not work on both the browser and the MyFios app as well. I have tried multiple times over the past month to redeem these giftcards to go towards my bill. I tried calling the Verizon rewards number which was provided to me after customer service said that they could not fix this issue, and a voice message says "we are unable to process your call. Please try again later." I have called customer service twice now and submitted a claim but this issue has still not been resolved. There is another Forum post from March (https://forums.verizon.com/t5/My-Verizon-Account/Unable-to-redeem-Verizon-Gift-Card/td-p/909140) that addresses this same issue. 

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Re: Unable to Redeem Giftcards

Hi sbc19,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.