Unable to Redeem my Samsung Offer

Hello - I signed up for a new account and trying to redeem my offer using Reseem Now Button. However when clicking I don’t see any link in my home screen of FIOS app. Can you pls help, as per the email tomorrow is lasy day to redeem.

below is the mail I received;

Follow the instructions below to redeem.   

A.   Click on the Redeem now button below and log in using your
user ID and password.

B.   Click on the reward tile and follow the on-screen instructions
to register your reward.

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Re: Unable to Redeem my Samsung Offer

Hi Howdy25,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.