Unable to click Proof of Residency

[cbm1234]

For the past two days I have been receiving emails to validate proof of residency. I have tried to do this using both the myverizon page and the My Fios app. When logging in I don't see a link or button entitled Upload Proof of Residency. I have tried using chrome, firefox, and edge on both android tablets and windows 10 laptop computers. When I called the local FIOS store they gave me a number to call which had a two hour wait. Unfortunately I had to work and couldn't wait. I don't have access to a fax machine, so I can't fax it. Any ideas on how to fix this? My installation is in 5 days and I really don't want to miss the date.

[LawrenceC]

Hi cbm1234,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.