Unable to login to online services using my account info.

Have had Fios for a few months now and have actively used it to watch HBO GO as well as some other apps.  Yesterday i tried to login to the Food Network app and was told my account info was incorrect.  I switched over to HBO GO and found myself logged out and unable to log back in.

My info is correct and I went through the steps to confirm it and change the password.  I used the login info to log into the Verizon site to type this up but am unable to login to any services that use the Verizon login info to stream stuff.

Any help? Any time I actually try and talk to someone at Verizon who is paid to assist me, they are too busy and they direct me to the forums, so they can have the paying customers do their job for them.

We pay a lot of money for these services and it will get shutdown if we miss a days payment, but I won't be getting discounts for the days I'm going without being able to use all of their services or all of the time I miss when the cable freezes up daily.

Very frustrated.

Re: Unable to login to online services using my account info.
Moderator Emeritus

Hi capone234,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.