Unable to redeem my $200 gift card

[lerowland]

I am not able to redeem my $200 gift card even though I received the email and have the tile under Home Offers.
I tried cintacting customer service already and they could not help me - told me to just try a different machine or the My Fios phone app. I tried both and got the message.

The error say: "Sorry. We could not find a matching record for the account information provided."

Can someone from Verizon please help? I don't want the offer to expire.

[KH-OrnEsh]

Hi @lerowland 

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

[vzw_customer_support]

Hi, lerowland! Thanks for reaching out to us. Please send a Private Note, so we can gather additonal details.

*Alexis