Unable to suspend service

Trying to suspend service for a few months as I'm going out of town. Cannot submit this request online, no matter how many times I tried. Forever stuck after I clicked "submit." Tried to get an online chat agent, no one was available. Tried to schedule a phone call via My Fios app - again, cannot submit request. Is this the kind of service that Verzion provides? I'm simply trying to get a short-term suspension. Why is it so hard? Is it easier to just cancel for good?

Re: Unable to suspend service

Hi DisappointedCu1,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.