Visa Gift Cards

I am trying to redeem (2) Verizon $100 gift cards. 

I received these for signing up for Verizon Fios. My fios App says that I am eligible to redeem the gift cards today.  When I click "learn more about my offer", I get looped back to the Myverizon web site, asked to re enter my username and password and then receive no other information. 

I has "spoken" to 2 different techs on the chat feature and no one can help me. I was told to log in via different web tools (chrome, IE, Mozilla) and "ONCE YOU GET LOGGED IN, YOU WILL SEE A REDEEM TILE ON YOUR DASHBOARD IN THE UPPER RIGHT CORNER. FROM THERE YOU CAN REDEEM GIFT CARDS"

But, there is no redeem tile anywhere on the webpage or the Fios App. 

I have scheduled a technician to call me in the morning tomorrow. But I do not know if they will be able to help me. 

Please help. As this is very frustrating. Verizon advertises a promotion, and then makes the promotion too difficult to redeem. 

Thank you, 

Re: Visa Gift Cards

Hi MCal80,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.