I paid my monthly bill of $42.44 thru the automated app with my debit card and my bank acct was charged 3 times for one payment!! I spoke with my financial institution and they have stated it is an issue with Verizon! After an hour trying to chat with an online rep. they stated its my bank, which is not true! I only have this problem with Verizon and trying to talk to someone about this is even a bigger problem! Thinking of switching carriers after 6 years!