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Transaction has posted
Jabot
Member

I suspect this matter needs to be addressed by email/letter.

Long story short, I attempted to use a Grandfathered Alltel prepaid account, which is CDMA, to register a LTE basic flip-phone.  This LTE phone, as explained by CSR and her supervisor/manager could not be added to this account.  They indicated I would not be charged.

AT&T Credit Card account today has indicated "The transaction with VZWRLSS*MW M7228-01 800-922-0204 FL has posted to your AT&T Universal Platinum Card account."

See post 7 here, where text begins with "Today - I tried again..."

I need this issue addressed....in written format...

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Re: Transaction has posted
Ann154
Expert
Expert

There isn't an email address for VZW customer service. You can send a letter to the correspondence address listed under the Contact Us link at the top of every Verizon Wireless web page. Contact Us | Verizon Wireless

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Transaction has posted
vzw_customer_support
Customer Support

Jabot,

 

I'm sorry to hear you had issues with activating your device with us. I know it's important you always have a working phone and I'll be happy to help with getting your device up and working. Allow me to gather some information, so I can better assist you. Is this for your prepaid or postpay service? If this for a new activation or do you have an existing account with us?

 

Juan_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Transaction has posted
Jabot
Member

Hello:

Both of my cellphones are working OK.  My CDMA cellphone is still on a Verizon account (Alltel Grandfathered account), and my LTE cellphone is currently on a PagePlus account.

Currently, I'm attempting to get a refund on an invalid online transaction.  To further understand this issue, read from this post forward.  Ann explains specifics first, and then I make comments later.

thx

AJ.

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