I have used Verizon for so many years but I can't claim the Verizon Up Benefits which is very disappointing. I live in New York but the account holder my cousin lives in San Francisco. All the Verizon Up super tickets just show me San Francisco events no for New York. I called the customer service and they tell me the app only follow the account holder address. If each line of the family plan pay for the bill, your company should have me earn my own benefits showing me the New York events. I also use Verizon for internet. Very disappointing about the company and the benefits offering to your customers.