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Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Worst customer service, how do you get anything fixed

I tried upgrading my phone, long story story a glitch happened with the order and was never shipped.

However, we are being charged for the phone that we never received.  We’ve been trying to get this cleared up since September.

Every time we call, they put in a ticket to remove it from our bill yet it’s still there. 

We have called multiple times and the issue is never fixed.  Extremely frustrating, no one at Verizon cares and we just would it removed.

How do we get help when no one wants to do their job?