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iPhone Face ID doesn’t work to login to my account on My Verizon app
vyomin
Member

I have setup Face ID for login on my Verizon app but everytime I try to login, I get the error “unable to process request. Please try with your password”. If I enter the password, I get a verification code over SMS which only works 3 times every 24 hours. This is ridiculous! Face ID should work as a secure login method. Is this a known bug that the developers are working on? 

Re: iPhone Face ID doesn’t work to login to my account on My Verizon app
vzw_customer_support
Customer Support

Hello, and thank you for taking the time to bring this to our attention. Please send us a Private Note to proceed.

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Re: iPhone Face ID doesn’t work to login to my account on My Verizon app
JLi1
Member

Face ID does not work on my account no matter how much i reset it. I didn’t know how to send a private note to Customer service. 

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Re: iPhone Face ID doesn’t work to login to my account on My Verizon app
vzw_customer_support
Customer Support

Jli1, thanks so much for reaching out to us about this via this platform. I am more than happy to help in any way possible. Please respond to this private note, so I can assist you better. -Dia

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Re: iPhone Face ID doesn’t work to login to my account on My Verizon app
Jlim2948
Member

Was there ever a solution to this? I’ve had this problem for 6 months now and have opened tickets with verizon and still no solution. A little frustrating to only be able to log in to an account 3 times a day.

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Re: iPhone Face ID doesn’t work to login to my account on My Verizon app
vzw_customer_support
Customer Support

This has gone on for too long for you and we want this resolved ASAP.  A private message is being sent to assist you further.-Sean

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Re: iPhone Face ID doesn’t work to login to my account on My Verizon app
JLi1
Member

@vzw_customer_support How do I fix this issue? How can I personally get in touch with your team?

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Re: iPhone Face ID doesn’t work to login to my account on My Verizon app
WilliamLisk12
Member

This is happening to me also, it will not let me turn Face ID off to turn it on again, and I get request unable

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Re: iPhone Face ID doesn’t work to login to my account on My Verizon app
vzw_customer_support
Customer Support

We always want you to be able to use your Face ID whenever possible. Let's explore that with the My Verizon app. Please send us a Private Note for assistance.*Melissa

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Re: iPhone Face ID doesn’t work to login to my account on My Verizon app
DPrice88
Member

I’m having this exact same problem constantly, I need a solution before it drive me crazy.

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