ID verification

[Krashawn]

Please send me a private note. My device is on hold until the 23rd, which is tomorrow 

[vzw_customer_support]

We understand how important it is for your order to run smoothly. There should be a number listed for you to call on the email you received to verify your ID. Was there not a number listed on that email?

*Ellisandra

[Lorrannelizabeth]

I am having this same issue! Please help! When I click the link to verify my identity it says invalid request. 

[vzw_customer_support]

Thanks fore reaching out, Krashawn! We're happy to help! We're going to send you a Private Note. Please, respond to that note, so we can get to the bottom of what's happening with your package.

*chance

[Jeffhalpain]

I have the same question. I’m trying to upload documents but it’s saying the link was invalid. Can I email my documents instead? 

[vzw_customer_support]

Safety and security are a a key concern for all accounts. If you have received this message please contact the number provided in the message or 888-483-7200, so we may assist.-Loren

[winnewinn87]

I’m having this same problem as we speak. Is there anything I can do to upload the documents that is required?

[winnewinn87]

I’m having the same invalid request message appearing. Is there anything else I can do to upload the required documents?

[Huilsngd]

Need to upload documents but it’s says invalid request 

[vzw_customer_support]

Jeffhalpain, we know it's vital that you are able to get your documents submitted. You can contact our Fraud team so they can provide you alternate ways to submit.

888-483-7200

Hours of Operation
Sun-Sat7:00AM - 11:00PM ET

*Brianna