$10 Credit turned into $10 Fee on October 2020 Bill.

[marcusdterry]

I just recently joined Verizon, and after my first two bills, I'm suddenly being charged $20 for "Autopay and Paperfree Billing" instead of getting the $10 discount I was promised. I DID NOT pay manually, and autopay is still set up, so why am being charged for what is suppose to be a discount?

[9wood]

Doesn't sound right I would call them and ask would also get the fee remove

[vzw_customer_support]

marcusdterry, we want to welcome you to the Verizon family. making sure you are receiving the monthly discounts that you qualify for is important. Let's review the details. In order to receive the AutoPay/ Paper-free billing discount, you will need to have AutoPay set up with a Debit Card/ Checking account or use the Verizon Visa Card. Can you please confirm that the proper payment method has been added?

 Please follow this link http://vz.to/2vjtjTp and reference number 1 for more details. 

SylviaT_VZW

[vzw_customer_support]

There is no type of physical damage on the device?