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***Announcement: Welcome to the new Verizon Community! We have merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech! We have many new features to discuss with you in the coming weeks, but first we want to make sure that all of you who have been active on either of our communities before are able to log in! For many of you, we have been able to merge your Wireless and Fios community accounts so all of your Community contributions are all in one place. If you were active in both communities and you previously used the same My Verizon account to log into both, you’re all set! You will be able to use those same credentials to access the new Community. If one of those accounts was with My Verizon and the other was a Community Member Only account, please use your My Verizon account to log in. Please note that we were only able to merge those accounts that were attributed to the same email address. If you only had one account on either Community, you can log into that account exactly as you have before. For some of our Fios Community members, you may have an issue logging in. If you had an account on the Fios Community and you’re having login issues, please use the Community Member Only login page and use the “Forgot my info” link to reset your password. Once you complete this, you should be able to log in normally. If you continue to have any further issues logging in, please email us at and we’ll assist you to get you back in the Community! Keep an eye on the Community announcements - we can’t wait to show you what’s in store. The Verizon Community Team
After 25+ years, time to leave Verizon

It always bugs me that wireless providers, as well as other companies, always value NEW CUSTOMERS more than their existing customers. All the great offers are for new customers and almost none for existing. I understand the luring concept but resent that I’m taken for granted.

so I’m thinking about playing their game. I can go to T-Mobile, get iPhone 12 pro 512gb with all unlimited and will be paying $80 per month fo 30 months. That’s $15 less per month than what I’m paying Verizon now with 4gb data and no phone.

im looking for a reason to stay with Verizon after 25+ years and other than some coverage benefits that don’t impact me I can’t find any. I’m hoping someone from Verizon sees this a gives a valid answer.

otherwise going forward I’ll be a new customer to the next best offer

Re: After 25+ years, time to leave Verizon
Customer Support



We appreciate every single day of your loyalty with us and definitely don't want to see you leave. We understand the decision-making involved as all carriers have promotions that are geared towards adding new lines of service.
While many of our promotions do require activation of a new line of service; we do have some great deals on devices, overall. We understand that every promotion will not work for every customer but our promotions are always changing to meet all of our customers needs. You can stay updated on the latest offers, here:
You can also check account specific loyalty offers by signing in to your My Verizon account, and checking your ‘Notifications’ section for "My Offers". It is our hope that you will continue to allow us to serve as your wireless providers for many years to come.