Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Almost NO customer service at verizon

I am a new customer and trying to setup my phone - 3 lines transferred from ATT. So far in last 20 days I have spent close to 12 hours on phone and 90% of that time wasted in waiting for a rep to answer my call. ugh! I will have to go back to ATT before 60 days time expires. Their customer services is not excellent but not awfully horrible as verizon.  

Re: Almost NO customer service at verizon
Customer Support

roni_nm, this is never the experience we want you to have. We value your loyalty and we never want to see you go. Making sure you receive the support assistance you need is important. We are here to help turn this experience around for you. We have sent you a Private Message. Can you please respond to that message? Thank you. -Sylvia