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Apple Watch on Accidental Stand-alone Sub Account
ast23
Newbie

For some reason when I signed up for my plan, one of our watches (not both of them, just one) was put on a sub account. I am unable to access this account and unable to pay it without calling in which is super annoying, due to the fact of having to explain this situation over and over again. I am unable to log in online because to create a MyVerizon account you have to receive a text on the device, which is impossible because it is a watch and the separate number assigned to it does not receive messages. 

I've tried numerous times to get them to merge these accounts but they have failed every time. The more I research, I see now that I'm potentially being charged extra for this account which was a mistake to begin with. 

Has anybody come across this? And have you been able to fix it? 

0 Likes
Re: Apple Watch on Accidental Stand-alone Sub Account
mama23dogs

File a Better Business Bureau complaint online. It will be forwarded to Verizon who will have somebody beyond the usual capabilities of customer service who will help you fix this.

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Re: Apple Watch on Accidental Stand-alone Sub Account
vzw_customer_support
Customer Support

ast23, we do want to make sure that you can have your account in order to help get the best price possible. We can help check on this with you to get this all under wraps. Please send us a Private Note for better assistance.
JoseL_VZW

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Re: Apple Watch on Accidental Stand-alone Sub Account
Tigerstep
Specialist

Smart watches are notoriously dumb when it comes to moving around. Your best option is to disconnect it and start fresh on the right account.

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