My wife is at an ATT store connecting new service and getting new phones. I have been a Verizon customer for about 12 years. We ordered the new Samsung S20+ phones. I started to try and activate my phone this morning. I could not connect to my Verizon account using the new phone even after changing passwords. It would not let me continue with the activation. 7 disconnected calls and 3 abandoned chats later, at about 3PM, I was told by a Manager named "Paul" that the "system was stuck" and to wait 24 hours to see if it would get "unstuck". Obviously this is unacceptable. I wasted an entire day with multiple incompetent support personnel to be given a "wait and see" answer with no real expectation that the phone could be activated. Bye bye Verizon, hello ATT.
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