Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Cash Only Status Confusion
Bexx76
Enthusiast

I tried to upgrade a line on my account tonight. After chatting with two reps, I was told I have to do my upgrade in a store because I have a cash only status on my account. 
My first question is: does this mean I have to pay full retail at the time of upgrade or can I still do the payment plan?
BUT most importantly, why the heck am I on a cash only status?! I’ve been with Verizon for about 50,000 years, have 6 lines and just upgraded one of those lines 4 months ago online. I pay almost $400/month. I am late at times, but always go online and set up a payment date. No returned payments, no service shut offs. I’m kind of in shock that they treat loyal, long term customers like this. Oh well. There are other providers out there. 

Re: Cash Only Status Confusion
vzw_customer_support
Customer Support

We know getting clear answers and support with your account is important, Bexx76. The cash-only indicator does not directly mean the account is unable to support a new Device Payment Plan, but the same things that cause this can impact the ability for the account to get new Device Payment Plans. This is normally the result of repeat past due balances or returned payments. *Zaak

0 Likes
Re: Cash Only Status Confusion
Brun36
Enthusiast

Why is Verizon punishing its patrons with this policy?

Why is Verizon punishing its patrons with this policy?

Why is Verizon punishing its patrons with this policy?

I am currently experiencing this as well. I had two bounced payments, an honest mistake as I was transitioning over to a new bank and forgot to update my auto pay on Verizon. This policy is horrible. I wonder if competitors are aware of this, as its a major marketing point against Verizon.

I've tried the following:
1) Tried upgrading my phone to a new iPhone, this wasn't possible on payment plan unless I paid out right and at a store location.

2) I am unable to checkout any products on the online store, I am informed to visit a location to make the purchase.

3) Numerous calls to customer service asking if the restriction could be lifted. Everyone told me I had to wait till the restriction period ended.

4) Worse yet, I can't use the Verizon gift card that was given to me as part of a promotion from Verizon. A card from Verizon that I can't use on their store.

I have been with Verizon for nearly 20 years, I've tested At&T and are considering making the move soon if this isn't resolved.

Re: Cash Only Status Confusion
Robbnyc
Enthusiast

They’re very scummy when it comes to cash only status and it feels like they love punishing their long standing customers. There I said it.