Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Cellular Reception seems to be getting worse
Beebopb
Member

We have been living at the same address in Zipcode 63049 for over 10 years. We always had great Verizon cell reception in our home, then about a year or two ago it became horrible. Barely get 1 bar, have to turn on the wifi calling feature, but then the phone calls cut out constantly as the phone finds the cell signal and then drops it again and it keeps switch between wifi and the cellular network.  Not understanding why the signal became so bad all of a sudden.  It happen to both my and my wife's phone and also when friends and family visit that also have Verizon they have the same issue. It's not like I am in a valley or something. Getting disgusted with this issue...

Tags (1)
0 Likes
Re: Cellular Reception seems to be getting worse
vzw_customer_support
Customer Support

It is our number one priority to keep you connected. Have any changes been made to your home, or around your home recently? Has there been any construction or storms in your area when this started happening?

EllisandraC_VZW

0 Likes
Re: Cellular Reception seems to be getting worse
Beebopb
Member

No changes to our house or construction in the area.

0 Likes
Re: Cellular Reception seems to be getting worse
Waata99
Member

Verizon is decaying 4G coverage on purpose in prep for 5G. Don’t drive yourself nuts with their worthless cust service - you’d be better off switching providers.

0 Likes
Re: Cellular Reception seems to be getting worse
vzw_customer_support
Customer Support

Thank you so much for giving us these details. *Cecile

0 Likes