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***Announcement: Welcome to the new Verizon Community! We have merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech! We have many new features to discuss with you in the coming weeks, but first we want to make sure that all of you who have been active on either of our communities before are able to log in! For many of you, we have been able to merge your Wireless and Fios community accounts so all of your Community contributions are all in one place. If you were active in both communities and you previously used the same My Verizon account to log into both, you’re all set! You will be able to use those same credentials to access the new Community. If one of those accounts was with My Verizon and the other was a Community Member Only account, please use your My Verizon account to log in. Please note that we were only able to merge those accounts that were attributed to the same email address. If you only had one account on either Community, you can log into that account exactly as you have before. For some of our Fios Community members, you may have an issue logging in. If you had an account on the Fios Community and you’re having login issues, please use the Community Member Only login page and use the “Forgot my info” link to reset your password. Once you complete this, you should be able to log in normally. If you continue to have any further issues logging in, please email us at verizon.community.team@verizon.com and we’ll assist you to get you back in the Community! Keep an eye on the Community announcements - we can’t wait to show you what’s in store. The Verizon Community Team
Charged for unreturned phone after old phone stopped working
cmbeirne
Newbie

I went into a vz store to fix my 1 wk old phone. There was nothing they could do there so they sent me a new phone by next day mail. So far everything is good. I set up new phone and return old phone using their UPS shipping label. The next billing cycle I was charged $900 because the phone wasnt returned. We call vz and track the package. First they said it wasnt their problem. Then we gave them the tracking number and it showed the package was "in transit", one month later. They took the charge off. Now almost 2 months later, the charge has returned and the package remains "in transit".  I tried to make a claim with UPS online and it says they cannot make a claim.

Vz wont remove the charges and we have no idea if vz has begun an investigation.  I refuse to pay for a phone that was shipped back using verizons prepaid shipping label. 

Does anyone have any experience with this sort of experience who can give advise?

 

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