Complaint regarding trade in

[MARGOJENKINS5]

I need to file a complaint regarding my last trade in experience- lost out on thousands of dollars at this time after spending hours of my time in the phone with Verizon reps. How do I proceed?

[vzw_customer_support]

Hello MARGOJENKINS5, we're concerned to learn about your experience with our trade-in program, and would love to help!  Please send us a private note to better assist. ~Baldo

[MARGOJENKINS5]

I’ve called customer service several times with no resolution. Hours of my time wasted.