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Confused about when to exactly port out my number to another carrier
Damien2011
Newbie

I'm going to switch carriers soon and port my two numbers but I don't know exactly when to do this during the billing cycle. I'm not under a contract with either phone - both are paid in full. My bill is due on the 26th.  My billing cycle ends on April 3rd.  Is the bill that is due now for service that already occurred or will occur in next month?  I've read that I should port about 5 days before the billing cycle ends but if I'm getting billed in advance, why would I pay the bill that is due now?  So confused. 

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Re: Confused about when to exactly port out my number to another carrier
rcschnoor
Super User
Super User

@Damien2011 wrote:

I'm going to switch carriers soon and port my two numbers but I don't know exactly when to do this during the billing cycle. I'm not under a contract with either phone - both are paid in full. My bill is due on the 26th.  My billing cycle ends on April 3rd.  Is the bill that is due now for service that already occurred or will occur in next month?  I've read that I should port about 5 days before the billing cycle ends but if I'm getting billed in advance, why would I pay the bill that is due now?  So confused. 


It appears you have never taken a close look at your bill because it indicates which time period the bill is for.

For example, I received my most recent bill around Feb 18. The billing period for this bill is listed on the first page, Jan 16 thru Feb 15 and it is due on March 7. 

Untitled.jpg

Looking deeper into the bill, each of my 4 lines lists the line's charge and the period for those charges, in this case Feb 16 thru Mar 15.

Untitled.jpg

 

So to answer your question, you SHOULD pay your bill because that is money you owe Verizon and to do otherwise would cause Verizon to negatively impact your credit score AND Verizon would eventually blacklist your device(s) due to non-payment.

A good time to port your number(s) would be as you stated, a week or so before your billing cycle ends in order to ensure the port would be completed prior to your billing cycle ends and you getting charged for another month of service.

So, if your billing cycle ends on Apr 3, that means you have already been billed for service thru that date. Your current bill is for service thru that date. You have used the service and therefore owe the money and should pay the bill.  Initiating a port on or around Mar 28 would give a good safety net to ensure the port would be completed and you getting charged for another month of service.

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Re: Confused about when to exactly port out my number to another carrier
Tigerstep
Specialist

If your current bill cycle is March 4th - April 3rd, any port request will be billable up to April 3rd.

Example: You ported out March 5th, you still get charged the full month even if you only used one day of service.

The best time to port would be the last day of your billing cycle.

If you have a bill due now, that is for LAST cycle -- not the cycle you haven't finished yet.

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Re: Confused about when to exactly port out my number to another carrier
rcschnoor
Super User
Super User

@Tigerstep wrote:

The best time to port would be the last day of your billing cycle.

If you have a bill due now, that is for LAST cycle -- not the cycle you haven't finished yet.


Waiting to start a port until the last day of the billing cycle means there is a chance you would be billed for another month of service if the port is not completed the same day it is initiated.

For example, on Verizon's website it lists the following:

How long will it take to transfer my number to Verizon Wireless?

 

This depends on the type of service you have with your old service provider and when you activate your device.

  • Wireless – 4-24 business hours to complete your port.
  • Landline – 2-10 business days to complete your port.

Note: These are average time frames. With certain circumstances, it could take more or less time.

Keep in mind, there are NOT 24 business hours in a day. 24 business hours would encompass multiple days meaning a port may not complete the same day it was initiated.

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Re: Confused about when to exactly port out my number to another carrier
Damien2011
Newbie

Thanks for the answers and clarification.   

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Re: Confused about when to exactly port out my number to another carrier
vzw_customer_support
Customer Support

Damien2011,

 

The answers provided within the conversation here are quite accurate. You'd want to port the number(s) as close to the last day of your billing period as possible. If you port out after the billing period ends, you'll be charged for the full month of service on the next statement. 

 

Now, I still have confusion on my end of this. What's going on that has you wanting to leave Verizon? Please provide more details so we can keep you in the family for years to come. 

 

RyanC_VZW

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