Constant lies with no help from CS
Enthusiast - Level 1

A Verizon sales agent said all 5 of my phones qualified for an $800 trade-in. He convinced me to get all phones upgraded. Now I have been on the phone with customer service and online chats as Verizon is not honoring what they promised. Agents on the phone say don’t worry you will get your $800 per phone credit and it’s in the notes on your account. Then when I do a chat since I don’t have hours to spend on the phone everyday they say my plan didn’t qualify and I would only get $440 per phone. So aggravating and dishonest. Thousands of dollars and time due to lies. 

Re: Constant lies with no help from CS
Customer Service Rep

We know it's important to get the full value for your trade in. We are here to help. Please send us a Private Note.