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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Credit check cannot be processed at this time
liammcbride03
Member

My mother is trying to sign up for services and when she tries to get a credit check, it says it cannot be processed at this time. Why is that?

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Re: Credit check cannot be processed at this time
vzw_customer_support
Customer Support

Hello there! We're sorry to read that she's having trouble starting new service. If she's still having the same issue, we would recommend reaching out to our Sales Team over the phone by dialing 800-256-4646. We'd be glad to help her join the Verizon family. 

 

AaronS_VZW

View solution in original post

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Re: Credit check cannot be processed at this time
Green_Sub
Member

Possible credit freeze at one of the 3 credit bureaus?

i had to unfreeze mine at Equifax.

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Re: Credit check cannot be processed at this time
vzw_customer_support
Customer Support

Hello there! We're sorry to read that she's having trouble starting new service. If she's still having the same issue, we would recommend reaching out to our Sales Team over the phone by dialing 800-256-4646. We'd be glad to help her join the Verizon family. 

 

AaronS_VZW

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