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Yesterday an $800 off offer to trade in my IPhone 11 Pro Max appeared in my account as well as on my other line for IPhone 11 Pro but when I went to check out the final page said I was only getting $440. When I called the VERIZON SUPPORT at 1-800-922-0204 they said they couldn’t see the offer in my account ! When I logged back in sure enough the offers weren’t there anymore . Has anyone experienced this sort of thing ? I have 5 lines, been a customer for over 20 years, and was trying to upgrade two phones. I guess after reading the stories on this board I should expect this kind of disregard for loyal resisting customers.
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We never want you to feel this way. WE have nothing but love for your loyal customers, Lipek. Thank you for the 20+ years of loyalty. I'd love to check the account to find out what is going on. So we can get better and more specific details, I have sent you a Private Note. Please respond to that message. -Kevin
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Done, let’s see what happens now…
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As expected, nothing happened and Verizon is claiming the offer wasn’t there
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my first interaction confirming it is in fact an active promotion
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My second interaction after starting this chat, still nothing
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Lipek, we are here for your support and we want to make sure you receive a resolution. Allow us the opportunity to review. Can you please let us know if you have already placed the purchase for your new devices? -Sylvia
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I apologize for the issues you are having and I can understand your feelings, Lipek. Let me help you with your concerns. What specifically are you referring to? -Ed