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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Customer Service Is Non Existent
LeeLee4
Newbie

I've been really disappointed with my Verizon experience. I've been a customer for over 15 years. I finally got an account issue fixed and I was put on my own account after years of trying. I've lost all of my Verizon Up points that i gained from my previous account and I haven't received on despite paying my bill this month. For some reason Verizon has no concern with taking care of current customers. My phone is paid off and I'm ready to move my business elsewhere.

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Re: Customer Service Is Non Existent
vzw_customer_support
Customer Support

We value all of our customers and the time that you have been with us. Overall 15 years is a long time and we do want to make sure your concerns are addressed. Seeing that you are not happy with the outcome losing your rewards is never what we want for our customers. We do not want to lose you as a customer due to lost rewards and hope to help resolve this for you. Please contact our Verizon up support team at (866) 895-5579 for additional assistance with your concerns. I am sure they will be able to assist further with your issue.

JasperM_VZW

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Re: Customer Service Is Non Existent
bearone21
Legend

new accounts don't get carry-over from previous accounts.

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Re: Customer Service Is Non Existent
glitchedpixel
Specialist

@LeeLee4 wrote:

I've been really disappointed with my Verizon experience. I've been a customer for over 15 years. I finally got an account issue fixed and I was put on my own account after years of trying. I've lost all of my Verizon Up points that i gained from my previous account and I haven't received on despite paying my bill this month. For some reason Verizon has no concern with taking care of current customers. My phone is paid off and I'm ready to move my business elsewhere.


After years of trying? What have you been doing? A transfer your service call takes around 10 minutes from start to finish.

 

There are only two delays for a TYS and both are on the customer. Account must be current and the assuming party must have good credit. All Verizon does is do a credit check, rest is on you.

 

So you lost the equivalent of losing a $300 credit for a $5 Starbucks gift card, you'll live. No use in doing a second hard credit pull with another carrier over it.

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Re: Customer Service Is Non Existent
Vandetta
Newbie

 I have had verizon for a good while 15 - 20 yrs . As far their service is concerned I really have had no major issues  , But when indeed a issue does arise , OMG , "The customer service"  or lack there of ,  is literally non-existance . One of the Top  Worst rated companies to deal with . Verizon should win First Prize given to a Company without any Human  in it.  The brick and mortor stores are useless 

and I give all my thoughts and prayers to all the verizon employees who are going to lose there jobs can you say" AI and Bye" for alot of you ..... progress you know  !

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