Customer Service

[MAFYE]

Has something changed with customer service?  I have been a Verizon customer for years and never had any major issues. I have been trying to call for a week and I am placed on hold every time. The other day I wanted to see how long it would last and it was over two hours when I finally decided to hang up. I have been doubled billed and can not get through to talk with anyone. Does anyone have a suggestion on what to do?

[Tigerstep]

Is it actually double billing? Usually it's a past due + current or you did something mid cycle.

[Bmatey]

I have been a customer for 20+ years and I cant get them to do anything they promise. The service is gone and sadly I am too...