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Customer Service
liliaolmos
Newbie
‎09-27-2021 07:27 PM

The customer service has declined horribly these past years. The auto chat assistant is not user friendly and limited on its understanding and ability to help and direct. Anytime I need to speak to someone I am directed to an auto assistant that does not understand and it it incredibly difficult to get the call directed to a live agent. When you're finally directed to an agent, the wait is almost always 1 hr and more. The wait with the online chat is about the same and easily gets disconnected.

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Re: Customer Service
vzw_customer_support
Customer Service Rep
‎09-29-2021 07:36 PM

Hello, liliaolmos. We are very sorry to hear that you feel this way and that you've had this experience when attempting to get in contact with us for support. We certainly strive to provide the best customer service experience and we are happy to help you here in every way that we can. Please share your inquiry with us so that we can assist further. Thank you. -Brett

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