Hello I have Been a Verizon customer since 2006. I've watch them grow from small Caring Company to a massive corporate cesspool. Verizon has been charging me for a broken tablet for over two years now. Every time I call them or chat with them they tell me they will remove the tablet from my account. My billing statement clearly shows the tablet has not been used since 2017. I'm getting no satisfaction and the time I wait on hold for customer service is now over two hours. I know it is only $10 per month but how many other people are being charged for devices they don't use. If you want to buy a new product they will answer the phone within 30 seconds. If you want to speak to customer service about other topics mail pack a lunch and a dinner and a midnight snack and breakfast and an afternoon snack. I hate this company. Hopefully this post gets posted I am having a hard time they want me to post it against one of their devices. It will not let me choose customer service even though it is an option
It's not a carrier's job to babysit your bill, that's your responsibilty. If tablet has been sitting there for years unused, no one is going to check that to remove it automatically.
CS queue and sales queue are the entirely different departments. The wait is slow because 1) not enough staff and 2) fellow customers being lazy not doing something themselves that can be done online in a matter of minutes.
We value your feedback as our customer. We still care about each and every one of our customers. We are here because of customers like you.
In order to cancel a line of service, we would have to speak to you and we regret this matter was not handled for you when you initially called to speak to us.
We have been busier than normal lately, so the wait time can be longer than expected. That does not diminish the fact we work hard daily to assist every customer concerns.
I will send a Private Note in order to get more details to assist you with your request.