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Data discount denied
JIGI
Member

I am writing because I am being denied a 12% employee discount on data on one of the lines of my plan.  I am getting an 8% discount on the main access charges, but I should be getting an additional 12% discount on the data charges for one line as well.  I was getting the discount previously but it was abruptly dropped without notification. I am told by reps that this is “probably” due to the fact that the line that was getting this discount  is already getting a bonus feature of 6 gb plan at $30/ mo. (the Verizon Max plan) and this is already considered a “good deal.” That should not matter; the 12% discount is an employee discount I am rightfully owed regardless of what the base plan is.  I got it before, I should get it again.  I’ve spent countless frustrating hours on the phone with no resolution except a "research form" that was filled out.  Reps are no help and this one had a bad attitude and wouldn't let me finish my sentences.  I ask that you do what is right and reinstate the 12% discount on one of the lines as per the terms of the employee discount agreement with you.

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Re: Data discount denied
JIGI
Member

Thanks for the replies.  I actually did get a call back from someone in the Executive Relations dept. because of the fax I sent to the number in my original post (it WAS valid! (removed)).  FYI - she says the discount is only valid on data plans $34.99 or higher.  Very subjective.

Hope this helps somebody else!

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Message was edited by: Admin Moderator

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Re: Data discount denied
vzw_customer_support
Customer Support

I truly appreciate you taking the time to reach out and provide this insight, Jigi. I certainy want to be able to put this concern to rest for you. I do want to advise that the discount does not apply to usage based data plans below $45.00. It sounds like you may have previously had the unlimited data plan which did qualify. With the change in plan the discount will no longer apply.

YosefT_VZW
Follow us on Twitter @VZWSupport

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Re: Data discount denied
JIGI
Member

Can you please email me the actual agreement where it says that the discount does not apply to usage based data plans below $45.00?

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Re: Data discount denied
jroeder
Sr. Member

As per the customer agreement

"AM I ELIGIBLE FOR SPECIAL DISCOUNTS?

If you're a Postpay customer, you may be eligible for a discount if you are and remain affiliated with an organization that has an agreement with us.  Unless your discount is through a government employee discount program, we may share certain information about your Service (including your name, your wireless telephone number and your total monthly charges) with your organization from time to time to make sure you're still eligible.  We may adjust or remove your discount according to your organization's agreement with us, and remove your discount if your eligibility ends or your contract term expires.  In any case, this won't be considered to have a material adverse effect on you."

So if you cannot get your 12% discount on data on packages below $45 then it's either because it is A) in the agreement with your employer (In which you'd ask your employer for a copy) or B) It's not spelled out in the agreement meaning Verizon can set those rules as they wish.

The former is probably the case so Verizon can create the terms on that 12% discount. So they created the rule that it cannot apply on packages below $45. Which is not in the agreement and so you cannot request a copy.

If you'd like your 12% discount to apply on packages below $45, then your employer will have to spell that out in the agreement with Verizon, and Verizon will have to approve. In which case Verizon will still most likely not approve in which you are back to square one.

Good Luck.

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Re: Data discount denied
JIGI
Member

To :

I have 4 lines on my account and my bill is $242/ mo. and I've been a loyal customer for about 8 years now always paying on time. It wouldn't hurt you to give me the 12% discount as an appreciation.

I will ask my employer, but I'd still like the agreement if you have it and a response.  Thank you.

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Re: Data discount denied
rcschnoor
Super User
Super User

While I cannot find the actual press release, HERE is an article which mentions that Verizon will no longer offer discounts on data below a $50 data tier. This was instituted back in 2011 when Verizon no longer offered unlimited data for new lines of service and you had to choose a minimum data tier of 2 GB for $30. At the time, you had to go with a data tier of at least $50 for 5 GB to qualify for an employer discount.

Since Verizon has switched to Share Everything and subsequently More Everything, I can't find the actual wording on Verizon's site, but I would assume they have not rescinded the $50 minimum on data discounts. Currently, I have a discount on my 3 GB/$60 More Everything data tier, but I can only assume if I drop below the $50 tier I would no longer receive a discount on my bill.Smiley Happy

Excerpt from the article.

  • BUSINESS DISCOUNTS- Currently our business discounts apply to the $29.99 data plan on the primary line only. Most discounts are 20% despite whatever monthly access discount they have
  • BUSINESS DISCOUNTS- After 7/7/2011 data discounts will only apply to the $50 and higher data packages on the primary line.
  • Discount break down ex. of customers with a 20% feature discount on their primary line. ($50-20%=$40/month for 5GB and includes the business e-mail feature)

Re: Data discount denied
rcschnoor
Super User
Super User

Oh, further down in the article, it states:

These changes also apply to employee plans as well (personal accounts w/work discounts applied)

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Re: Data discount denied
JIGI
Member

Thanks for the replies.  I actually did get a call back from someone in the Executive Relations dept. because of the fax I sent to the number in my original post (it WAS valid! (removed)).  FYI - she says the discount is only valid on data plans $34.99 or higher.  Very subjective.

Hope this helps somebody else!

Comment edited as required by the Terms of Service.

Message was edited by: Admin Moderator

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Re: Data discount denied
sprmankalel
Leader

It's $3.60 a month of $43.20 a year. Really?!

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Re: Data discount denied
JIGI
Member

@: It's something!  Why do you care???

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