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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Digital Secure -- Beware the sign up, you may never be able to cancel
FC77
Newbie

Verizon has now charged me $5.00 per month repeatedly for 'Digital Secure' despite multiple calls and chats to have it removed.

It shows up as 'free' in my Account, yet keeps charging, and cannot be removed. The screen simply throws up an error when there is an attempt to use it. After hours on chat, the rep confirmed their web site is broken.

They created ticket #865543 last time to avoid a repeating charge,  and to have the service removed from my account. But -- it is BACK BABY!

I am posting here because last time I spent hours on chat, but of course my time is free. And iI wil note that if after an hour the chat dies, it is recorded as an 'abandoned chat' -- as was explained to me. They will not call back and claim request was cancelled.

So, Verizon, find the ticket, find the phone no which is xxx-921-xxx8, fix it and call me FOR a change. In the interim, I will be posting on this thread.

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Re: Digital Secure -- Beware the sign up, you may never be able to cancel
vzw_customer_support
Customer Support

We will do all we can to find out what is going on with the Digital Secure, FC77. We are sending a private note to discuss the details. 

-George

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Re: Digital Secure -- Beware the sign up, you may never be able to cancel
FC77
Newbie

One month later, multiple private messages with tech/customer support (George, Sean, and Lorenzo) sent to me politely promising resolutions and updates and --- today, new bill shows up and of course, the charge is still there and accruing, and removal of app via web site still breaks.

But -- new twist, I found when responding to the private messages I cannot do so any longer,, because, according to Verizon web site when I press reply, I have "exceeded the number of private messages I am allowed to send"  

Kafkaesque

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Re: Digital Secure -- Beware the sign up, you may never be able to cancel
vzw_customer_support
Customer Support

I want to ensure you get the support you need, ASAP, FC77. We are here for support through this platform, and through social media (Facebook, Twitter, Instagram). Could you please send us a message through one of our other channels if experiencing this error here in private messages (Private Note)? We are standing by to help! 

*Cheyenne

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