An Accepted Solution is available for this post.
Digital Secure
FC77
Newbie
‎09-20-2022 11:03 AM

Verizon has now charged me $5.00 per month repeatedly for 'Digital Secure' despite multiple calls and chats to have it removed.

It shows up as 'free' in my Account, yet keeps charging, and cannot be removed. The screen simply throws up an error when there is an attempt to use it. After hours on chat, the rep confirmed their web site is broken.

They created ticket # last time to avoid a repeating charge,  and to have the service removed from my account. But -- it is BACK BABY!

I am posting here because last time I spent hours on chat, but of course my time is free. And iI wil note that if after an hour the chat dies, it is recorded as an 'abandoned chat' -- as was explained to me. They will not call back and claim request was cancelled.

So, Verizon, find the ticket, find the phone no which is xxx-921-xxx8, fix it and call me FOR a change. In the interim, I will be posting on this thread.

0 Likes
Reply
5 Replies
An Accepted Solution is available for this post.
Re: Digital Secure -- Beware the sign up, you may never be able to cancel
vzw_customer_support
Customer Service Rep
‎09-22-2022 11:13 AM

We will do all we can to find out what is going on with the Digital Secure, FC77. We are sending a private note to discuss the details. 

-George

0 Likes
Reply
An Accepted Solution is available for this post.
Re: Digital Secure -- Beware the sign up, you may never be able to cancel
FC77
Newbie
‎10-20-2022 06:59 AM

One month later, multiple private messages with tech/customer support (George, Sean, and Lorenzo) sent to me politely promising resolutions and updates and --- today, new bill shows up and of course, the charge is still there and accruing, and removal of app via web site still breaks.

But -- new twist, I found when responding to the private messages I cannot do so any longer,, because, according to Verizon web site when I press reply, I have "exceeded the number of private messages I am allowed to send"  

Kafkaesque

0 Likes
Reply
An Accepted Solution is available for this post.
Re: Digital Secure -- Beware the sign up, you may never be able to cancel
vzw_customer_support
Customer Service Rep
‎10-22-2022 07:06 AM

I want to ensure you get the support you need, ASAP, FC77. We are here for support through this platform, and through social media (Facebook, Twitter, Instagram). Could you please send us a message through one of our other channels if experiencing this error here in private messages (Private Note)? We are standing by to help! 

*Cheyenne

0 Likes
Reply
An Accepted Solution is available for this post.
Re: Digital Secure -- Beware the sign up, you may never be able to cancel
SAMSAL10
Newbie
‎10-14-2023 07:27 AM

Cancel   

0 Likes
Reply
An Accepted Solution is available for this post.
Re: Digital Secure -- Beware the sign up, you may never be able to cancel
vzw_customer_support
Customer Service Rep
‎10-14-2023 07:30 AM

We want to make sure that any concerns you might currently have about your service are clarfied. Could you please provide us with more details about yoru current concern?~Geo

0 Likes
Reply