Hey, Verizon. If there are 7000 results when I searched "can't cancel Disney +" you might want to make some changes. I too have been trying for 3 weeks to cancel Disney + before the promo ends. The app and website do not give me a "cancel" option when I go to " manage." Numerous calls to Verizon, a frustrating support ticket process, even a text from Verizon saying it had been removed. Now I'm being charged for this service that I don't want. You're about to lose another long-time customer.
Managing your account should most certainly be a smoother process, mel6ft2in. We're here to help! I've sent you a Private Note. Please reply at your earliest convenience.
-Kia
All the online help says to remove Disney+ from "Manage Apps & Add Ons" but for me at least, Disney + doesn't appear there or anywhere. It used to be under "Manage subscriptions" but it appears Verizon has changed the User Interface once again. I called Verizon this morning to request Disney+ be cancelled and I was assured it would be done and they would call or text me. I've heard nothing and, according to the Disney+ website Verizon is still where my account has to be managed from.
Same issue. Tried from Disney app, but reroutes me to version. Disney doesn't show up in Apps & Add Ons. Show up under account overview under subscription tab, but there is no Manage link. Verizon, your reps must be getting 1000s of calls. Care to advise???
Hi, there! We want to help. Please send us a Private Note for support.
*Anna
Start a new topic or ask questions in the open forum.
