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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Dropping calls
KRIPRO81
Member

Why in the last few weeks at my house, gone from full bars and never dropping calls, to barely one bar and dropping multiple calls daily.  I might as well go back to sprint of this keeps up and save some money.

Labels (1)
Re: Dropping calls
naansalad
Sr. Member

coverage is not always be same or available on all locations.

but if sprint do best for you then make move fast before its too late.

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Re: Dropping calls
vzw_customer_support
Customer Support

KRIPRO81

We would be devastated to lose you as a customer. Wireless devices use radio transmissions; therefore many factors can play a part in how your device receives our signals. Some factors include terrain, foliage, weather, and buildings. It becomes more difficult to guarantee service inside a building because there are different types of materials used in the structure, some that restrict signals more than others. These factors can change as when the seasons change so can the foliage. We will be more than happy to get to the bottom of this to keep you in the family. Did anything change in or around your home (including home renovations)? How is your service once you leave your home?

EdwardL_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the  Correct Answer  button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Dropping calls
KRIPRO81
Member

Nothing has changed. We only have 3 trees in our whole yard. We have never had a problem in this home for 3 years until a couple weeks ago. We went from always full bars to barely 2 bars.

Sent from my Verizon, Samsung Galaxy smartphone

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Re: Dropping calls
stategirl1986
Member

I have an iPhone 6 and my calls drop all the time too.  Nothing has changed at my house and I still have the same phone but it has just started in the past month.

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Re: Dropping calls
vzw_customer_support
Customer Support

stategirl1986-

Yikes, that is not the service we strive to provide and that is quite a bit of time to be dealing with this. I'm on the scene and eager to help right away. Is this only happening indoors? Or do you also experience dropped calls outdoors? Are other Verizon users experiencing the same issue in your area?

AmberK_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Dropping calls
Marcy_l
Member

We have been experiencing the same thing, seems ever since the unlimited started the network is sloooooow or non existan in ares it used to perform flawless.

It's frustrating and I've been on the edge of changing carriers for the past month or so..the clock is ticking

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Re: Dropping calls
rkwarren4
Member

I have the same issue in the Portland Oregon .... Over the last 6 months my area including my house has experienced 2 - 3 dropped calls a day.   There are several new "dead" spots that are now on well traveled roads that weren't there 6 months ago.   At my home I bought a LTE booster, which helped in the house.  The dead spots on the roads is killing my productivity.   Verizon Please address these antenna issues

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Re: Dropping calls
vzw_customer_support
Customer Support

No one has time for dropped calls, rkwarren4. We want to make sure that you hold a conversation. I would love to help and figure out what is going on with your service. May I have the nearest intersection and zip code? Is anyone else having this issue? Please tell me more. AmberF_VZW

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