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Facebook SMS text verification code not being recieved. Locked out.
bryanjohn
Enthusiast

I changed my facebook password for security reasons. I logged out of all devices. When I went to log back in it asked for a verification code that would be sent to me via SMS text. Well, I never got that text. I tried to have them resend it multiple times and now I get an error that says I have requested too many codes and to try back later. I've waited and waited and still get the same thing and no code is sent to my phone. So I am locked out of my FB account. I cannot get a code anywhere else because I logged out of all devices. This text code is the only way in and I'm not receiving it. I have read other posts that says it's the carrier's (Verizon) fault. Has anybody else ran into this with Verizon? What was the solution? This is very frustrating. FB has zero customer support. There is no phone number to contact them. I've tried multiple times sending help requests to FB with zero response.

Labels (1)
Re: Facebook SMS text verification code not being recieved. Locked out.
naansalad
Specialist

If you haven't recently moved your number, try these tips: Contact your mobile service provider to make sure you're sending a text message (SMS) to the right number. Remove any signatures at the end of your text messages which can interfere with Facebook

getting those messages. Try sending On or Fb to 32665 (FBOOK)

https://www.facebook.com/help/186570224871049?helpref=faq_content

Re: Facebook SMS text verification code not being recieved. Locked out.
vzw_customer_support
Customer Support

 

 

We want you to be able to get into your Facebook asap! Have you come across issues with any other text messages (Ex: basic texts, picture messages, group messages)? Have you been able to receive short code messages from other companies?

 

ChristineJ_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Facebook SMS text verification code not being recieved. Locked out.
Ondria2002
Enthusiast

Have you ever resolved?  Having the same issue! Thanks 

Re: Facebook SMS text verification code not being recieved. Locked out.
94G
Enthusiast

I have the same issue. It started doing this to me on Sunday June 23rd. It's now 11pm the 24th

Re: Facebook SMS text verification code not being recieved. Locked out.
Ahoy44
Enthusiast

On Friday 7/5/2019 I was asked by Facebook to verify my account via SMS txt message code.

Code was never received after numerous attempts over the past five days.

Re: Facebook SMS text verification code not being recieved. Locked out.
ChromeDoughnuts
Enthusiast

Yep, same exact thing is happening to me, July 2019.  Facebook says they send me text codes to verify my account, but I haven't recieved one.  Yes, I do have Verizon.  If you try too many times you get completely shut down by FB for 24 hours.  I don't even know why Facebook locked me out, didn't break any rules, they didn't even send me an e mail to notify me.  Can't get answers anywhere.

Re: Facebook SMS text verification code not being recieved. Locked out.
vzw_customer_support
Customer Support

We want you to be able to verify your Facebook account via SMS text. Please tell us, are you able to receive other text messages (Ex: basic text messages, picture messages, group messages)? Have you been able to receive short code messages from other companies? MonicaG_VZW

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Re: Facebook SMS text verification code not being recieved. Locked out.
Amandaaaa
Enthusiast

I am having this same problem. Is there a fix for this.

Re: Facebook SMS text verification code not being recieved. Locked out.
vzw_customer_support
Customer Support

Amandaaaa, we always want you to have the necessary access to your account. Are you able to send and receive all other messages? Are you able to place and receive calls and use data? Are you currently in the U.S. or traveling elsewhere? LorenB_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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