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Full Bars, Very Slow Data
ShaneMoon
Enthusiast

Verizon’s network seems to be increasingly getting worse and worse. 
I can pinpoint 3 spots in my (relatively small) city where I can consistently get full 5 bars of LTE, but data rates so slow that I can’t load most apps and sometimes not even a webpage. 

I understand congestion at arenas and stadiums and during large events…but this happens regularly as just normal times and not highly populated areas  

This is getting pretty ridiculous. I’ve tried calling into customer support and they of course just take me through the same scripted troubleshooting steps and reports “no outages in the area”. 

I have spent hours on hold and every time I get transferred to a higher tier support, the call just disconnects. It’s seriously so frustrating. I’m hoping someone replies here…I am very seriously looking at moving to T-Mobile if this doesn’t get resolved. I have been a Verizon member for 10 years. 

Re: Full Bars, Very Slow Data
vzw_customer_support
Customer Support

We definitely understand the importance of your phone working in all locations, and we can certainly try to assist. We do need to clarify a few things.

 

Are these 3 locations inside, or outside?

 

What are the speeds you are receiving at these locations.

 

We will need to request more questions also, so please send us a Private note here, or contact us on Twitter @VZWSupport, or on Facebook, so we can work more closely to solve this issue. *Gert

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Re: Full Bars, Very Slow Data
Whitman123
Enthusiast

It seems as if you are not the only one. Everyone I talk to says the same thing unless you have 5G. It seems as if you have to upgrade to get any kind of bars. 

I too have been with Verizon for a very long time but am thinking of changing because of this

Re: Full Bars, Very Slow Data
vzw_customer_support
Customer Support

 

Staying connected is essential, and we would love the opportunity to dive deeper. I will be sending you a Private Note.*Deanna

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