The guy that helped me did a fantastic job. My highest compliment is: I would buy him a beer for how helpful he was. Verizon you need to reach out to me directly so I can tell you his name and his employee ID. He deserves a raise, a day off, and a free year of services. This is a real customer who is just happy to have spoken with a great representative. Verizon treat your employees the way you ask them to treat your customers, with respect. Also I spoke with him around 640 pm on 4/13/2020. his initials are BZ. Please reach out he deserves to be recognized. I was on trying to resolve this issue for over 3 hours and got to him and he had it handled fast.