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How Do I file a complaint

I've been trying to get texting resolved on my phone.  Half the people I text don't get them.  I'm losing buisness because of this.  I spend over $400 a month and need a service that actually works.  I've been on hold for a tier 2 representative for over 2 hours now.   Called Verizon on another phone and they  said just keep waiting nothing they can do.  Can't take this type of service anymore.  

Re: How Do I file a complaint
Customer Support

It worries us to hear of the issues with texting being experienced, and that it is impacting your business. We do apologize for the hold time when contacting us over the phone, and we will do everyhing to help. We have some questions to better assist. When did you start experiencing these issues? Do you experience any issues when texts are sent to you? Does this problems occur in a paritcular area?  DavidR_VZW