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I need to report a service outage any suggestions
Solved! Go to Correct Answer
Contact Customer Service:
Customer Service
Dial *611 from a cell phone
(800) 922-0204
Monday - Sunday 6 am - 11 pm
- at the phone tree, press 4 for Other and then say Agent
Contact Customer Service:
Customer Service
Dial *611 from a cell phone
(800) 922-0204
Monday - Sunday 6 am - 11 pm
- at the phone tree, press 4 for Other and then say Agent
611 says its not a valid number and the 1800 number says all circuits are busy.. cant get ahold of customer service at all. Very frustrating!!
We want to ensure you have service at all times, tagar62004. Let's take a closer look into what's going on. What are the cross streets and city where you're located? When did this start? Is anyone else experiencing the same issues?
DanielleR_VZW