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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
How long does it take for an order to cancel

Dec 19 order was stuck at UPS so they told me to cancel and re-order. 48 hours later, site still said I can't upgrade (and my VerizonUP money was still gone). 


So I called Online Order Team (866) 338-7390 as hcbrown suggested and the first person I spoke to knew exactly what the problem was (needing to be CLOSED) after canceled. Unfortunately for me, since it was shipped and still not returned, he couldn't close it but I think this will work for many of you out there. For me, I think he is trying to bypass that and clear the site for me manually but again, I think this is the solution for most.