How to resolve incredibly slow data speeds?

[AMAKRU50]

I have been having incredibly slow speeds on my phone the past several months, but recently it has been worse. I just ran a speed test and it shows that I'm only receiving speeds up 1.55 Mbps upload and 0.62 Mbps download. Has anybody else been having this issue? How did you resolve it?

[sprmankalel]

What data plan are you on?

[boringusername]

did only run a speed test from the same server? I know most people use speedtest.net  Well many of their severs give bad results.

[vzw_customer_support]

AMAKRU50, I understand how frustrating it can be experiencing slow data speeds. I want to work to get this issue resolved for you. What plan are you on? Where are you located when you experience this issue? Does this happen at a specific time? Do you have other devices on your account experiencing the same issue?

JustinB_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[frustratedWithVerizoo]

I have had the same problem intermittently now for 2 months.  I have to call into support to get them to fix it...  

I have a prepaid  15g plan... and they spend an hour trying to blame it on being out of data.. and each time I have more than enough data.. Just today.. I called.. and I have 14.5 gb out of data. 

The verizon voice response system is painful to use... 

The customer service is awful, they walk through the same scripts.. I was on the phone with them for four hours one day(sometimes they call you back, sometimes they dont).  

The last two times I have called I have had to fight with them, to say I am not going through the 2 hours of system checks that dont work, so you can say you will call me back and then dont.  

I worked for Verizon corporate about 10 years ago.. I can not believe how far thier support has fallen.  

My guess is that , I am usually on wifi.. so the few times I use their network, It is somehow throttled back, until I call in and frustrate myself trying to get someone to actually look at the issue instead of forcing me to run through a script to get to a reboot, where they then say they will call back and dont.. so YOu keep calling in, and going through the same process until you get mad enough to ask for a supervisor.    Which then takes forever.. and they finally look at the history.. and say, they need to forward to tech support... 

I am tempted to hire someone just to wait on the phone with them... So tired of this ... 

[xLadyPinksx]

BBBis what I say ...

[boringusername]

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@xLadyPinksx wrote:
BBBis what I say ...

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What are tehy going to do? Firstly they are not a regulatory ayrhtoity even if they were  a complaint is magically going to solve the problem? I waiting for an explanation on how that magic works

[Coleventura]

I’m having same problem with same plan. Slow lte speed probably time to switch to new company. Had just about enough

[Tnictitanfan]

I have same issue and haven't been with verizon a month yet. Exactly same reason I just left straight talk. Furious with this

[boringusername]

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@Tnictitanfan wrote:

I have same issue and haven't been with verizon a month yet. Exactly same reason I just left straight talk. Furious with this

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Straight tlak isn;t a carrier it's MVNO. And if it's usign Verizon;s network I'm not sure why you expected a different results since prepiad and MVNOs have the same priority level.