I just purchased a Motorola one hyper unlocked it's not in the database how can I get this to work?

[Melrey]

I just purchased this phone from Motorola, it is unlocked. My sim from my old phone will not work in it, however Motorola states that it should be compatible. What can I do to activate it? The phone is a Motorola one hyper.

[vzw_customer_support]

Hi, Melrey. Getting a new device is exciting, and we are here to make sure it will work on our network. We are sending you a Private Note, to continue working with you. CourtneyM_VZW

[edayeh33]

Same thing here. dumb network not working

[Tigerstep]

Checked that model and it has 2 of 5 bands Verizon uses. If you want an inexpensive Android phone, return the Moto and get a Pixel 4a. Price is similar and actually works like it should + it has more ram. 

My GF got hers yesterday (unlocked model) and it activated immediately when she popped her old sim in.

[vzw_customer_support]

Hello edayeh33,

I'm sorry to learn about what's going on with your phone. I'm happy to help you. I will be sending a Private Note, so we can get some more information and get an answer for you. 

[GSJ2]

Hi, 

Could you please describe what the issue was as some of us are still having same problem?

[KH-OrnEsh]

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

[vzw_customer_support]

We certainly want to make sure you have the right information about your ndevice. To confirm are you trying to use another carriers SIM in the device?