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Iphone 12 promo not applied - Talked to 4 different agents today with no help.
derickdodge
Newbie

I switched back to Verizon and signed up for an iPhone 12 on us promo and now no one can see the promo on my account.  Ridiculous.. Spent hours being transferred to "care team" "tele-sales" tried the chat that I ordered the phone through originally...  No one can provide any answers.. Need to find a number for escalation team or something?!?!    Regretting going back to Verizon really quickly...  😞

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Re: Iphone 12 promo not applied - Talked to 4 different agents today with no help.
vzw_customer_support
Customer Support

derickdodge, it's important to us that our customers receive the promotions they qualify for. We don't want you questioning your return to VZW. We've sent you a private message in order to look into your promotion

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Re: Iphone 12 promo not applied - Talked to 4 different agents today with no help.
9wood
Specialist

Seems to be a problem that has been happening recently 

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Re: Iphone 12 promo not applied - Talked to 4 different agents today with no help.
vzw_customer_support
Customer Support

Can you please share with me what the promotion was that you were supposed to get and when you purchased the new device? - ErichC_VZW

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