Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Large area without servive
vzcommprofileguy

Over at least the last week+, I have noticed that I completely lose cell service in Upstate NY near Saratoga Springs along I-87 between exits 13-15 and again at times between 15-17. The last couple of days that area has enlarged and this morning there was a 20mile stretch of between my home and office where there was zero service and my phone reported "searching network" or something along those lines.  I posted in my neighborhood Facebook page to ask if anyone else has experienced this and a large number of people have, including one person who had just switched over from AT&T who is now regretting it. Co-workers of mine in Glens Falls NY. Could you please let me know what is going on and when I can expect this to be fixed? This is not acceptable with a large population impacted by this. Thank you in advance.

0 Likes
Re: Large area without servive
vzw_customer_support
Customer Support

I'm sorry about the service issues you've had the past few days vzcommprofileguy. I can understand the frustration of dropping a call or data connection. Cell phone service can fluctuate while you're commuting because you're in motion. How is service at home and at work, and other places where you frequent? What is your zipcode? Is your phone's software up to date? 

0 Likes