This has been totally ridiculous. I have been trying since October to try to get a mobile + home discount. I have been given a run around for 2 weeks, spent over 8 hours trying to talk to someone who can help me. I was given incorrect information by the service coordinator when I enrolled regarding my discounts, I have been unable to talk to someone who can give me a straight answer, and I have not received the return communication I was promised, ie phone calls from a supervisor. I am so beyond frustrated and have wasted so much time with this garbage. The automated system then had the audacity to ask for a review when they couldn't help me and I was STILL on the phone with the customer service rep. I am so beyond disgusted and frustrated with VZW and their entire system. I'm going to be telling everyone to stay away from Verizon. Absolutely ridiculous.
We understand the importance of getting all the discounts you are eligible for. We sincerely apologize that you have encountered difficulty while attempting to seek assistance. We are here for you and want to help in any way we can. Can you please send us a Private Message?
We also want to ensure you have all pertinent information regarding the Mobile + Home Rewards Program. Please visit the link below for details.
To say that I am beyond irate with this company is the understatement of the century. I am paying for a service and phone that I can’t even use! The phone I bought does not connect to Wi-Fi, it never has any signal, no representatives are ever available to talk to, and I am paying an outrageous amount of money for something I can’t even use, and I am switching to a new provider as soon a possible.
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