Missing trade in

[Meliskath]

I traded in 2 phones within one box for shipping. Called right away when I only got one confirmation email regarding one phone. Rep I spoke two said she located the missing phone and should get an email soon. Well that never happened and now I’m not sure where the phone is. Help!! 

[vzw_customer_support]

We know how important it is to ensure your trade-in is processed correctly. We definitely want to get to the bottom of this ASAP! We will be sending you a Private Note, so we can further assist you. MoniqueH_VZW