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Money back

Verizon does not honor their agreements. We were supposed to get 144 back on trade in. We received 60. After four hours on support and four disconnections, I realize the rebate is not real Buy a phone if you want, but don’t count on getting money back Verizon has promised. Too bad, I will probably switch carrriers and certainly would not recommend Verizon. Terrible customer service and dishonest. 

Re: Money back
Customer Service Rep

We want you to get every trade-in for the full-value you qualify for. We'd like to see what's going on. Let's get to the bottom of this. Please send us a Private Note for assistance.*Melissa